Help for beginner model railroaders

Need Help? Please see the resources below.

Returns
For return informaiton, please email your order number, with reasoning for the return to info@fusionscalehobbies.com
Shipping
Fusion Scale Hobbies ships most orders same or next day Mon-Fri via USPS and UPS services.
Support
We offer 24 hour general support, for information on most support needs please see our FAQ's below 24 hours day.
Help
Still need help? Email us at info@fusionscalehobbies.com if you still have questions or need any help. Be sure to review all FAQ's before reaching out for the fastest help.

FAQ's | Technical Support

Needing some help? See our FAQ's below. If you still need help, please use the contact form at the bottom of the page.

Manufactures should be contacted for general help, service, parts and technical assistance.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

How do you accept payments?

We accept all major credit cards, PayPal and Shop Pay payments. We do not currently accept Money Orders or Checks.

Can I place an order over the phone?

Unfortunately we do not accept orders over the phone at the current time due to the increased risk of credit card fraud. To place an order, please visit our webstore for up to date stock information and secure checkout.

Shipping

How much does shipping cost?

Shipping costs vary depending on your distance from our warehouse/s and the order weight. Please add the items you would like to order to your cart. On the cart page we have a shipping calculator that will provide the current shipping rates.

What countries do you ship to?

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Most orders ship within the same or next day, orders paced later on the day Saturday or Sunday won't be picked up by the carrier until Monday. Shipping times vary by distance but usually arrive within 1-5 days.

Why does the return address on my package say Overstock Hobbies?

Some packages will have a return address of Overstock Hobbies, this just means the order did not ship from our retail shop and shipped from a partner warehouse.

I only received part of my order, where is the rest of it?

While most orders ship complete in one shipment, we do occasionally ship orders in multiple boxes. We do also have orders that ship from multiple warehouse locations. You can view shipments on in your account orders page.

Returns and Refunds

How do I return a product?

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, unused, have any tags still attached, and include all the original packaging. If the product package has been opened we will not be able to accept a return. For more information on returns and restocking fees please see our return pageHERE.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).