Shipping Policy

1. How is shipping calculated?

Shipping rates are automatically calculated at checkout based on the items in your order, package weight, package dimensions, destination, and the shipping services available for the order.

Because some items are large, heavy, oversized, fragile, restricted, or must ship by ground transportation, the final shipping carrier or service used may differ from the option shown at checkout.

2. How long before my order ships?

Most orders ship within 1 to 2 business days. Some items may take longer depending on warehouse location, supplier processing, order volume, product availability, or special handling requirements.

Business days are Monday through Friday and do not include weekends or holidays.

3. What shipping services do you offer?

Fusion Scale Hobbies offers shipping through USPS, UPS, and other available carriers when needed. Available shipping options will be shown at checkout.

The shipping method selected at checkout is used as the requested service level. However, Fusion Scale Hobbies reserves the right to ship an order using an alternate carrier or comparable service when necessary due to package size, package weight, destination, carrier pricing, service availability, hazardous material requirements, restricted items, warehouse location, or other operational needs.

When a carrier or service substitution is made, we will make a reasonable effort to use a service that is appropriate for the order. In some cases, an alternate service may have a different estimated delivery time than the service selected at checkout.

4. Carrier and service substitutions

Fusion Scale Hobbies may substitute USPS, UPS, FedEx, or another carrier when we determine that an alternate carrier is required or more appropriate for the shipment.

Examples of when we may substitute a carrier or service include, but are not limited to:

• Package size or dimensional weight differences
• Oversized or heavy items
• Fragile items requiring safer handling
• Hazardous material or ground-only shipping requirements
• Carrier service disruptions or delays
• Shipping from a different warehouse location
• Remote, rural, or long-distance destinations
• When the selected service is unavailable or not practical for the order
• When carrier rates are unusually high compared to the amount paid at checkout

Purchasing a shipping option at checkout does not guarantee that the package will ship with that exact carrier. It represents the shipping service requested by the customer. We reserve the right to fulfill the shipment using an alternate service when needed.

5. Ground-only and restricted items

Certain products must ship by ground transportation only due to carrier rules, safety regulations, hazardous material requirements, or product restrictions. This may include, but is not limited to, paints, solvents, thinners, adhesives, aerosols, chemicals, batteries, or other restricted products.

If an order contains an item that must ship by ground transportation, we may change the shipping service to a compliant ground service even if a faster service appears at checkout.

6. Will my order ship in multiple shipments?

Depending on the items ordered, your order may ship from multiple warehouse locations or may be split into multiple packages. Some large, heavy, or oversized items may always ship separately.

If your order ships in multiple packages, you may receive more than one tracking number.

7. Delivery times

Delivery estimates shown at checkout are estimates only and are not guaranteed unless specifically stated by the carrier and purchased as a guaranteed service.

Actual delivery times may vary due to carrier delays, weather, holidays, distance from the shipping warehouse, package routing, service disruptions, or other factors outside of our control.

8. Tracking updates

Tracking information will be provided when your order ships. Tracking updates may take time to appear after a label is created or after the carrier receives the package.

Once a package is accepted by the carrier, delivery scans and transit updates are controlled by the carrier.

9. Lost, delayed, or damaged packages

Fusion Scale Hobbies is not responsible for carrier delays once a package has been accepted by the shipping carrier.

If your package is lost or damaged in transit, please contact us and we will help review the shipment and assist with the carrier claim process when applicable.

Please inspect your order when it arrives. If an item is damaged, retain all packaging materials and contact us as soon as possible with photos of the package, packing materials, and damaged item.

10. Incorrect addresses

Customers are responsible for entering a complete and correct shipping address at checkout. Fusion Scale Hobbies is not responsible for packages delayed, returned, misdelivered, or lost due to an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, refused delivery, or failure to pick up the package, additional shipping charges may apply to reship the order.

11. Sustainable packaging

Whenever possible, we use paper tape, packing paper, and recycled or reused packing materials to safely ship orders while reducing waste.

12. Questions about shipping

If you have a question about shipping before placing an order, please contact us before checkout so we can help review the available options.