FAQ

Orders

Can I modify or cancel after it has been placed?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it or make edits at this time.

What payment methods do you accept?

You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal or ShopPay.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

How much does shipping cost?

Shipping costs vary depending on your distance from our warehouse/s and the order weight. Please add the items you would like to order to your cart. On the cart page we have a shipping calculator that will provide the current shipping rates.

What countries do you ship to?

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Most orders ship within the same or next day, orders paced later on the day Saturday or Sunday won't be picked up by the carrier until Monday. Shipping times vary by distance but usually arrive within 1-5 days.

Some packages will have a return address of Overstock Hobbies, this just means the order did not ship from our retail shop and shipped from a partner warehouse.
I only received part of my order, where is the rest of it?

While most orders ship complete in one shipment, we do occasionally ship orders in multiple boxes. We do also have orders that ship from multiple warehouse locations. You can view shipments on in your account orders page.

Returns

What is your return policy?

Our return policy can be viewed on our Return Policy page. Click HERE to view it.

How do I start a return?

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, unused, have any tags still attached, and include all the original packaging. If the product package has been opened we will not be able to accept a return. For more information on returns and restocking fees please see our return page HERE.

You may also now request a return through your customer account by clicking on the individual order you would like to return.

When can I expect my refund?

Return processing typically takes one to two weeks to arrive at the warehouse and can take up to three weeks from the date received to be processed. We'll send you an email once your return package has been received and another email confirming your refund has been fully processed. If you've waited more than three weeks with no email from us, please reach out to us, and we will gladly help you out.

Online Model Train Store

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Train Supply Online Model Train Store | Model Train Stuff | Fusion Scale Hobbies | Train World

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