Woodland Scenics G Ernie the Engineer

We ship from our main retail shop as well as two warehouse locations. Should you be seeking a product in store, please ensure the stock counter shows invintory at the "Cartersville GA Retail Shop". If this location is not shown and only an East or West warehouse is shown the item may not be in stock at the retail shop. Please call or email the shop if you would like to have stock moved to the shop for in store pick up.

Most orders ship same or next day. We ship via USPS and UPS. At checkout we offer several options you are free to choose from.

Return Policy

7-day return period to return or exchange most new unopened item(s) with your original receipt.
Returned items will be subject to a 15% or $2.95 which is greater restocking fee. (Restocking fee covers the cost of sales fees that we are unable to recoup from a refund).
All book, magazine, DVD, calendar, etc. sales are final.
All gift cards sales are final.
The returned item(s) must include the original unopened box, instructions, manuals, etc., shipped items must be returned in the original shipping box, include packing materials and have the Return Authorization Number written on the outside of the shipping box.
Fusion Scale Hobbies is not responsible for manufacturer defects. Defects including but not limited to, paint quality, paint color, scratch marks, glue marks, imperfections, stop running for any reason, etc. Products with these issues and others should be returned to the manufacturer since they are covered by the manufacturer's warranty.
Defective Digital Command Control (DCC) products including locomotives with decoders must be returned to the manufacturer for replacement.
Any item(s) purchased more than 7 days past the original date of purchase are non returnable.
Customer must email us at info@fusionscalehobbies.com to be issued a Return Authorization Number.
We will not accept any altered items for returns or exchanges.
Replacements, exchanges and/or credits will be shipped / processed once we receive the returned item(s). Please allow up to 4 weeks for your refund to be processed.
Any returned items received without an approved Return Authorization Number will not be accepted and will be returned to the sender.
If a package is damaged or lost, please contact the shipper's customer service department for further assistance.
Fusion Scale Hobbies reserves the right to approve or deny a request to return for refund or replacement.
You can always contact us for any return questions at info@fusionscalehobbies.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will not be held responsible for misuse or damage from improper use. Please ensure you are responsible with your models. If damage upon arrival appears to be due to the molders handling, we may not accept a return. If a return is granted, the buyer may be responsible for return shipping; we will also not be able to refund the original cost of shipping if deemed to be customer damage.

Exceptions / non-returnable items

Certain types of items cannot be returned, like consumables; this includes but is not limited to, model paints, glues, paint thinner, paint stripper, pigments, putty and other similar supplies. We also cannot accept returns for used items or sale items. Please also note the original cost of shipping is nonrefundable, nor will Fusion Scale Hobbies be responsible for return sipping. Please get in touch if you have questions or concerns about your specific item. We also cannot accept returns for used items or sale items or gift cards.

The following brands including but not limited to the list below are not returnable and must be returned to the manufacture for repair, service or replacement.

Axial
Bachmann
Diecast Masters
Digitrax
ESU LokSound
E-Flite
MTH
Pro Boat
SoundTraxx

All toys such as Bruder Toys are non returnable, due to the nature of these products we will also not be responsible for any damage to these toys after they leave our shop. Should there be a problem with the toy, please contact Bruder's parts depart for replacement parts.

Refused Delivery
If a package is refused and returned to Fusion Scale Hobbies, any fees due on the package upon delivery to us will be deducted from the refund amount. Should the fees exceed the refund amount no refund will be issued, the item will be considered abandoned and sold to try and recover the fees. The refund will also be subject to a 25% restocking fee.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancelations
We do not accept order cancelations at any time. We strive to fulfill orders as fast as possible, canceling orders will slow our fulfillment times.